top of page

Terms & Conditions

The following booking conditions together with our privacy policy and where your holiday is booked via our website, our Website Terms of Use, together with any other written information we brought to your attention before we confirmed your booking form the basis of your contract with UIGI株式会社as Experience Travel Group a company registered in Kanazawa with石川県知事登録旅行業第3-282 and registered office address石川県金沢市彦三町1-2-1アソルティ金沢彦三1F. Please read them carefully as they set out our respective rights and obligations.

Agreement To Terms

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and UIGI株式会社, doing business as UIGI Kanazawa ("UIGI Kanazawa”,  "we", "us", or "our"), concerning your access to and use of the website. UIGI株式会社 (UIGI Kanazawa Travel Experience) in accordance with this website's terms of use and related regulations or announcements provide you with related services. When you use this service, you are deemed to have understood and agreed to accept all the contents of the terms of service and relevant announcement requirements.


Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted  


The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Site is intended for users who are at least 18 years old.


Intellectual Property Rights

Other than the content you own, under these Terms, Uigi Kanazawa and/or its licensors own all the intellectual property rights and materials contained in this Website. You are granted limited license only for purposes of viewing the material contained on this Website.


We employ the use of cookies. By using UIGI Kanazawa website you consent to the use of cookies in accordance with UIGI Kanazawa’s privacy policy. Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

Breach of Contract

In order to protect the rights of all users and partners of this website, if you have any of the following situations, our company may suspend or terminate your shopping eligibility or refuse you to use all or part of the services of this website:

  • Provide incorrect or false information for login.

  • Stolen credit card or other fraudulent financial account.

  • The company determined that there was a malicious cancellation of the return.

  • Harassment or improper words or deeds to our customer service department.

  • Other violations of the terms of use of this website or illegal.

You agree that our company will suspend or terminate your eligibility in accordance with the terms of use of this website, or refuse you to use all or part of the services of this website without your consent, and the company shall not be liable to you or any third party Or liability.


You are specifically restricted from all of the following:

  • publishing any Website material from in any other media;

  • selling, sublicensing and/or otherwise commercializing any Website material from;

  • publicly performing and/or showing any Website material from;

  • using this Website in any way that is or may be damaging to this Website from;

  • using this Website in any way that impacts user access to this Website from;

  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity from;

  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website from;

  • using this Website to engage in any advertising or marketing from

Certain areas of are restricted from being access by you and Uigi Kanazawa may further restrict access by you to any areas of this Website at, at any time, in absolute discretion.

Protection of intellectual property rights

Protection of intellectual property rights The software, programs or content used on this website are owned by this website or other right holders according to law. Their intellectual property rights must not be used by anyone without the prior consent of the right holder. Except those explicitly permitted by law, the prior written consent of this website or other rights holders must be obtained in accordance with the law. We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Website. You agree to immediately remove all links to our Web site upon such request.

No Warranties

This Website is provided "as is," with all faults, and Uigi Kanazawa express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability

In no event shall Uigi Kanazawa, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract.  Uigi Kanazawa, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Our Liability to you

We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser”stated , as set out below and as such, we are responsible for the proper provision of all travel services included in your experience tour package, as set out in your confirmation invoice. Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those services and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your package holiday you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of any such price reduction or compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

  • the acts and/or omissions of the person affected; or

  • the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unavoidable and extraordinary; or

  • Force Majeure


Cancellation Policy

Please be advised that cancellations made up to [72 hours] before a scheduled appointment must be made in writing, or via email, and sent to will be processed without a penalty.

Cancellations made [72 hours] or less before an appointment will be subject to a charge of [transaction fee]. To avoid a cancellation fee, please provide cancellation notice at least [72 hours] prior to your appointment.

You can cancel or reschedule an appointment by emailing us at [],

If [UIGI Kanazawa] cancels an appointment with less than [48 hours notice], a new appointment will be scheduled without penalty to the client, subject to availability.

**Please note:

There is a minimum number of guests (per tour date) required for this tour/experience to take place. If this number is not reached, the tour/experience might be cancelled. In this case, we will inform you by email two (2) days in advance. If the tour/experience has unfortunately been cancelled, guests who have made a booking through us will receive a full refund. Should guests have made a booking via other platform, please confirm the cancellation & refund policy as listed on the platform website. 


Your Responsibilities

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full

payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount

paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

You are responsible for checking in for flights at the correct time and being in the correct place at the correct time for all other services. We cannot accept any liability if you fail to do so. No credit or refund will be provided for any unused services including where you are unable to use any services as a result of having lost, destroyed or damaged tickets or other travel documents. Woman who will be 28 weeks or more into pregnancy at departure must have a doctor’s certificate confirming they are fit for experience program.

Special Requests and Medical Conditions/Disabilities

If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or

the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection,

you should obtain confirmation in writing that a special request will be complied with (where it is possible to give this) where it is important to you.

We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

If you have any medical condition or disability which may affect your holiday or any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. Information relating to any medical condition or disability will be passed on to suppliers as appropriate. Acting reasonably, if we or our suppliers are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

Behaviour: If you are participating in a small group tour you must comply with the instructions of the group leader in all matters related to the safety of the group. The organizer has the right to ask any person to withdraw from a tour if it is considered necessary for the wellbeing or safety of that person or other members of the group.


Risks: Some of our arrangements involve strenuous physical activity and can be in areas where there can be additional risks of disease and injury. All members of your party must be in good health and fully able to participate in any of the physical activities which may be needed for these particular arrangements. If you have any doubts they should be raised with us as soon as possible so that we can advise on the suitability of taking any tour.



You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.

Privacy Policy

When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control. This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.

Please click Privacy Policy for further understanding.

bottom of page